Refund & Return Policy – Apex Brands
At Apex Brands, we do our best to bring you quality items at great value. But if something doesn’t go as planned, don’t worry—we’re here to help.
📦 Order Cancellation
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You may cancel your order within 24 hours of placing it by emailing us at apexbrandsph@gmail.com with your order number in the subject line. 
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If your order has already been shipped, you can still cancel by refusing the package upon delivery and notifying us via email. 
🔁 Returns & Replacements
We accept return requests within 7 days of receiving your item. Conditions apply below.
✅ Accepted Return Cases:
1. Wrong Item or Damaged Product
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If we sent the wrong product, or if your order arrived damaged or defective, we’ll replace it free of charge. 
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We’ll handle pickup and reshipment. 
2. Package Tampered or Opened Upon Delivery
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If the package looks tampered with, refuse to receive it and let us know right away. 
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Email apexbrandsph@gmail.com with your order number and photos (if possible). 
3. Not Satisfied or Quality Concerns
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If you’re unhappy with the quality or just changed your mind, you may return the item. 
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You will need to cover return shipping, and we’ll issue store credits once we confirm the item is: - 
Unused 
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In its original packaging 
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In the same condition as received 
 
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❌ Non-Returnable Items:
For hygiene and safety reasons, we do not accept returns or exchanges for:
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Personal care items (e.g. vests, skin tools, hygiene products) 
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Used or opened items 
📍 Return Conditions:
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Must contact us within 7 days of delivery 
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Product must be unused, unwashed, and complete with original tags/packaging 
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If you’re sending it back, we’ll give you the return address after approval 
📞 Customer Support
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Email: apexbrandsph@gmail.com 
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Phone: +63 920 583 9104 
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Response Time: Within 24–48 hours on business days 
🔁 Need to Return Something?
Please include the following in your message:
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Your order number 
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Clear photos of the item 
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Short description of the issue 
✅ Our Promise
We want you to feel confident shopping at Apex Brands. We handle each return or concern with care and fairness. Your satisfaction matters.

 
    
    
   
    
    
   
    
    
   
    
    
   
    
    
   
    
    
   
    
    
   
    
    
   
    
    
   
    
    
  




